RECALL – Amazon Fire / Fire Kids Tablet
Voluntary Recall and Exchange Programme for Power Adapters sold with Select Fire Tablets in the United Kingdom and Ireland
Amazon have issued a voluntary recall and exchange programme for their power adapters / plugs that come with some of their Amazon Fire Tablets sold in the UK and Ireland. This includes the UK Fire Kids Edition 7″ Tablet. They have determined that in rare cases, when the power adapter included is pulled from the wall socket, the adapter assembly may detach and create a risk of electrical shock. Affected adapters were sold only from September 2015.
Amazon are now proactively offering to replace these power adapters with a new adapter, free of charge. They encourage customers to exchange their original power adapters using the process below.
“Please discontinue use of your original adapter. Until you receive a replacement adapter, you can use the included USB cable connected to a computer or another compatible adapter to charge your tablet.”
Identifying your power adapter:
To find out if your power adapter is affected, compare your adapter to the images below.
Affected power adapters:
Non-affected power adapters:
Power adapters sold in other countries, shipped with Fire HD and Fire HDX tablets, or displayed below are not affected and need not be exchanged.
Exchange Process
“If your power adapter is affected, and you have not yet received a free replacement or claimed a credit from us, please contact Customer Service at www.amazon.co.uk/contactus.”
