How To Make Your Store Accessible and Supportive For Customers With Disabilities

This is a collaborative post

The freedom of movement that we all enjoy has not always been available to people with disabilities. For many, the simple task of shopping in a store can be difficult and intimidating. But there are ways to make stores more accessible and supportive for customers who have disabilities, making it easier for them to shop comfortably and efficiently. In this article, you will learn how you can create an inclusive environment in your store where everyone feels welcome and comfortable. 

1) Make your store accessible 

Making the physical environment of your store more accessible is a key step towards providing support to those with disabilities. This can include installing ramps and handrails, providing wide aisles, offering seating areas, and ensuring that any stairs have adequate railings. You can also buy spare folding electric wheelchairs to loan out to customers who need them. The great thing about the folding electric wheelchair is that it is easy to store away when not in use.  

It’s also essential to make sure your store has bright lighting and large signs so customers with impaired vision can find their way around. 

Additionally, it would be best to consider allowing service animals on the premises and adding Braille signage near products or services.  

2) Train Employees 

Your staff plays an important role in providing a welcoming atmosphere for customers with disabilities. It’s important for employees to be aware of disability etiquette so they can provide appropriate assistance. 

You could offer staff training on how to interact with customers who have disabilities, such as those with hearing impairments or mobility issues. You may also want to create a system of communication between employees and customers so everyone can communicate effectively.  

3) Make products accessible 

To make your store more accessible for customers with disabilities, consider providing products that are easier to use for people with special needs. This includes items like ergonomic keyboards and mice, adjustable furniture, and audio descriptions of movies. 

You could also consider stocking items like assistive listening devices and handheld magnifiers if they’re relevant to your store’s offering. 

4) Offer support services 

Sometimes, customers with disabilities may need extra help while shopping. Offering customer support services such as a dedicated hotline or email account can be helpful for those who need additional assistance. You could also provide support in the form of customer loyalty cards, discounts, and special events.  

Creating an inclusive environment in your store is essential to making sure everyone feels welcome and comfortable when they shop. By implementing measures like installing ramps and handrails, providing wide aisles, offering seating areas, training employees on disability etiquette, stocking products that are easier to use for people with special needs, and offering customer support services, you can create a supportive atmosphere where all customers feel respected and supported. With these small changes, you can make a big difference in the lives of people with disabilities.